The abrupt cancellation of 30 Swoop flights over the first 10 days in July sparked anger and confusion, with some customers paying out-of-pocket to salvage travel plans.
Radek Romanowski got his cancellation notice the evening before his July 8 return flight from Fort Lauderdale, Fla., to Hamilton. A second email that night informed him that he was rebooked to fly on July 15 — one week later.
That didn't work for the small business owner who needed to return home to Komoka, Ont., for work. But he couldn't call Swoop to complain — because it was Sunday and the call centre was closed. He did send an email, but received no reply.
"It's very, very bad business practice," said Romanowski. "No communication, no conversation, no answering, nothing."
Kevin Blenkhorn found out his Swoop flight was cancelled when he and his wife showed up at the Hamilton airport on July 7 to take their return flight to Edmonton.
"I was not happy," said Blenkhorn who lives in Fort Saskatchewan, Alta. Swoop had rebooked him on a flight that departed six days later, but Blenkhorn needed to get home immediately to return to his mining job.
He found a flight leaving the next morning on WestJet — Swoop's owner — totalling $1,462 for two last-minute tickets. He was surprised that WestJet wouldn't waive the cost.
"I called WestJet and they said, 'Well, we really don't have anything to do with [Swoop].'"
https://www.cbc.ca/n...s-cta-1.5210121
"ya, sorry you are stranded in fort lauderdale/hamilton, we can just fly you out next week, that ok?"
"westjet here, how can we help?"
"it's about swoop"
"swoop? never heard of it"
Edited by Victoria Watcher, 14 July 2019 - 04:59 AM.