Eric announced this on his FB page today. Probably the smartest guy in the room, most of the time.
“ Well…..when I started at YVR 6 months ago as the Director of Culinary, they said that aviation would get into my blood and I would not leave, and they were correct (although it happened way faster than I expected).
I am very excited to announce that I have officially joined the YVR Executive Team as the new CXO (Chief Experience Officer), VP Guest Experience overseeing not only the culinary program, but also retail, lounges, duty free and overall guest experience including our service teams. This also means I am leaving the consulting world to actually take a real job! 😳
(Snip)
Airports for most people are places of anxiety and stress, and my objective for YVR is to create one of the best airport guest service experiences on the planet, from world-class customer service, to the food and retail program and everything in between from parking to your gate. We want to fly in the face of global trends to digitize everything, and instead focus on humanizing the experience and using our people to make your trip the best one possible.
That all being said, I would love to hear from all of you. What is it that you would like to see or have happen in YVR to alleviate the stress and anxiety? What can we do to make your trip the best one possible?
(Snip)
My direct email is eric_pateman@yvr.ca if you have any suggestions you would like to send to me personally, or feel free to leave comments below and hopefully spur an interesting discussion on what it would take to remove the stress from travelling through YVR. ”
https://ericpateman.com/