I don’t like the trend at all. They will just have to replace the till staff with security in the end. And when the security is replaced with robots it gets real dystopian.
Yes and no. I think so far studies have show that the shrinkage is the same. Might be different for different retailers. And no doubt some theft rings are looking at this as an opportunity, especially at bigger ticket places (Canadian Tire, Home Depot). One person distracts the monitor person while the other at a different till passes several items without a scan.