The Bay has been a miserable shopping experience in the last couple years. Feels like a graveyard in there. God forbid if you need the assistance of staff - if you’re lucky enough to find a sales associate, all they care about is getting you to sign up for an HBC credit card.
Probably because they get reported and reviewed each month (or each week, or even each day!) on how many card applications they've procured, and the lowest scorers get a disciplinary write-up. Meanwhile the highest scorers probably get some sort of prize or bonus or spiff.
The same would apply at the store level, with management getting the write-up or the bonus.