I've been there! The lady got me a Groupon a while back
I know this reply comes very late...but may I ask when you booked your appointment and mentioned you will be using a groupon deal, how long did you have to wait before the appointment?
Here is my story about this place. My wife got me a groupon deal for 1h massage at this place (http://www.groupon.c...ls/manscape-spa
). The story starts here, my wife made a booking for me for a Saturday toward the end of June @ 10:30AM, I was late, and called at 10:34AM to inform them that I will be few minutes more late, because I was looking for parking. Ops, I was told, sorry we sold your spot, ok fine, I asked can I re-book another appointment? the receptionist said sure, ok, the earlierest we have for you is 3rd week of July, toward the end of week. What the heck? This long to get a booking for massage, they must be busy?! Anyway I did take the appointment. To satify my curioisy, I called them again the following week to book one hour massage, 1st question I was asked, are you a Groupon customer? I said no, and guess what I was able to book one hour massage for the next day! I booked the massaage but later cancelled...what is that? If you advertise on groupon, isn't the purpose to promote and capture new clientele so they have chance to expereince your business at better deal and hopign they become regular client at regular price?
The story went on.... so this time I showed up 5 mins before my re-booked appointment. I was taken straight to one of the treatement room (isn't it routine that the spa makes new client fills up a questionaire for potentional allergy or other medical conditions?). Anyway, the male massage therapist performed the massage, it was just boarderline ok, and the treatment ended in 40 minutes (where their groupon deal stated "massage for 1h"). Anyway, upon exiting, I was told my experence is the groupon client introductory experience, and if I book as regular client, I get even better experience and I can specify and target treatment to specific part of my body. What does this mean?! I felt so cheap and inferior because I am a groupon user... heck now, I will never go back nor refer anyone else there...hard to find parking to start...oh yes, I did score a free bottled water before I left
This is my experience for this MALE ONLY spa in town, which might be good if and only if you are not groupon user...