Budget Rent a Car accused of bilking customers
B.C. operation bills $300 plus for small dents, then does its own repairs
By Kathy Tomlinson, CBC News Posted: Nov 5, 2012 2:31 AM PT Last Updated: Nov 7, 2012
Calgary couple Paul and Kim Ferguson were billed $966 for a pin-prick sized windshield chip in 2010 — again by Budget at the Vancouver airport.
“We were surprised at how quickly the two inspectors seemed to zero in on a small chip in the windscreen,” said Paul Ferguson.
“They told me that there was a "crack" in the window. I told them it was a small chip and easily repaired and that I did not recall any stone hitting the windscreen.”
Budget’s repair facility is right at the Vancouver airport. Go Public watched as mobile glass repair vans came and went. The owner of a major windshield repair company told us it costs rental car fleets far less to replace a windshield than what Budget bills for.