Jump to content

      













Photo

Car warranty and ethics question


  • Please log in to reply
19 replies to this topic

#1 rjag

rjag
  • Member
  • 3,820 posts
  • LocationSi vis pacem para bellum

Posted 09 August 2018 - 06:34 PM

Heres a situation I encountered today and am wondering how you would handle it.

 

Wifes car is a '16 Acura still under warranty etc.

 

It throws a code a few months back about the ABS brakes malfunctioning and sends a message to her screen and says go to the dealer as soon as possible etc...

 

She goes to the dealer and they diagnose it as a bad battery and replace it and everyones happy.

 

This week it throws the same code so I call the service guys and they say yup, you have to bring it in. So in it goes and they call a few hours late and say they cleared the code and there is no problem, she has to drive the car more as not driving it is putting strain on the battery as theres so much tech (these past 6 weeks we've hardly driven it so it makes sense. No new battery required just a good few days of driving. 

 

So I go back to pick it up and they present me with an invoice for $150 reduced to $70 to cover their time as there wasnt a problem that they could invoice to Acura....I tell them, the car throws a code saying the ABS may not be working and to get it to the dealer and its still under warranty so why would I pay for it....he says its not their fault or Acuras that we havent driven it enough in the past 6 weeks....I ask where it says in the owners manual or any warning label indicating that the car requires x number of hours per week etc? 

 

He says that he will cancel the invoice but I should be aware of this going forward...I'm like no, I'd rather pay the bill but am not impressed....as this was a safety message and we did as advised.

 

End story I didnt pay the bill but I'm not impressed with how this played out as it implies that the next time it throws a code we will consider if its actually something wrong that can be fixed or we will be paying for them to tell us its nothing....it really doesnt make sense. I've had lots of cars under warranty and have never encountered a situation like this....

 

What would you have done?



#2 MarkoJ

MarkoJ
  • Member
  • 4,186 posts
  • LocationVictoria

Posted 09 August 2018 - 06:49 PM

If I was I offered invoice cancellation I wouldn't have paid and next time light comes on I would phone Acura of Canada first re warranty policy.
  • rjag, lanforod and tjv like this

Marko Juras, REALTOR® & Associate Broker | Gold MLS® 2011-2017 | Fair Realty

www.MarkoJuras.com - MLS® from $899 and $1,000 cash back for buyers | www.834sales.com & www.promontoryforsale.com - Building(s) specialist 

Looking at Condo Pre-Sales in Victoria? Save Thousands!

 

 


#3 Mattjvd

Mattjvd
  • Member
  • 493 posts

Posted 09 August 2018 - 06:53 PM

Heres a situation I encountered today and am wondering how you would handle it.

Wifes car is a '16 Acura still under warranty etc.

It throws a code a few months back about the ABS brakes malfunctioning and sends a message to her screen and says go to the dealer as soon as possible etc...

She goes to the dealer and they diagnose it as a bad battery and replace it and everyones happy.

This week it throws the same code so I call the service guys and they say yup, you have to bring it in. So in it goes and they call a few hours late and say they cleared the code and there is no problem, she has to drive the car more as not driving it is putting strain on the battery as theres so much tech (these past 6 weeks we've hardly driven it so it makes sense. No new battery required just a good few days of driving.

So I go back to pick it up and they present me with an invoice for $150 reduced to $70 to cover their time as there wasnt a problem that they could invoice to Acura....I tell them, the car throws a code saying the ABS may not be working and to get it to the dealer and its still under warranty so why would I pay for it....he says its not their fault or Acuras that we havent driven it enough in the past 6 weeks....I ask where it says in the owners manual or any warning label indicating that the car requires x number of hours per week etc?

He says that he will cancel the invoice but I should be aware of this going forward...I'm like no, I'd rather pay the bill but am not impressed....as this was a safety message and we did as advised.

End story I didnt pay the bill but I'm not impressed with how this played out as it implies that the next time it throws a code we will consider if its actually something wrong that can be fixed or we will be paying for them to tell us its nothing....it really doesnt make sense. I've had lots of cars under warranty and have never encountered a situation like this....

What would you have done?


When I took my Veloster (under warranty) into Hyundai last summer they warned me when I first got there that if no fault was found, I'd have to pay a $100 diagnostic fee.
  • rjag likes this

#4 Mike K.

Mike K.
  • Administrator
  • 42,683 posts

Posted 09 August 2018 - 07:32 PM

$100 to hook up a code reader. That’s nuts.

Know it all.
Citified.ca is Victoria's most comprehensive research resource for new-build homes and commercial spaces.


#5 sebberry

sebberry

    Resident Housekeeper

  • Moderator
  • 17,678 posts
  • LocationVictoria

Posted 09 August 2018 - 07:59 PM

It may be possible that the VSA/ABS system needs to be calibrated after it experiences a loss of power, but if you didn't have trouble starting the car, then I can't see that being the case.  Quick Google search nets lots of similar problems after a low battery. 

 

Reading and clearing a code is a 5 minute job.  Did they at least provide you the codes and descriptions?  They might be right in that they can't bill Acura for that work, but something that quick to handle should be done as a courtesy, especially when the car is under warranty.  Experiences like that result in happy Acura owners buying Toyotas when the warranty is up. 

 

I think they're in the right to charge you providing they tell you up front that there will be a diagnostic fee if it's not deemed a warranty problem.  If Saunders ever pulled crap like that with me, it'd have been the last time they saw me.  I've only been there a couple of times since JP took over, I'm too leery of what sort of crap they might pull.


  • Rob Randall and rjag like this

Victoria current weather by neighbourhood: Victoria school-based weather station network

Victoria webcams: Big Wave Dave Webcams

 


#6 tjv

tjv
  • Member
  • 1,379 posts

Posted 09 August 2018 - 08:41 PM

When I took my Veloster (under warranty) into Hyundai last summer they warned me when I first got there that if no fault was found, I'd have to pay a $100 diagnostic fee.

I would say sure, but then there is my time at $150 an hour to bring it into the dealership, wait around, blah, blah.  $500 should cover my invoice

 

I have had too many bad experiences with dealers that I avoid their service department at all costs.  On a couple of occasions in the past I have had my vehicles towed from the dealer to a private shop

 

One time BMW wouldn't work on my transmission and wanted to simply replace it at a cost of $15k because "they don't work on transmissions".  It was a leaking gasket

 

The cost for a dealer mechanic is getting pathetic as well, what's it up to $120/hr?



#7 LeoVictoria

LeoVictoria
  • Member
  • 2,350 posts

Posted 09 August 2018 - 08:57 PM

Does not seem reasonable to charge a "no fault" fee if the car says there is a fault.  But that is definitely an Acura corporate issue, not a dealer thing per se.


  • rjag and sebberry like this

#8 Mattjvd

Mattjvd
  • Member
  • 493 posts

Posted 09 August 2018 - 09:23 PM

I would say sure, but then there is my time at $150 an hour to bring it into the dealership, wait around, blah, blah. $500 should cover my invoice

I have had too many bad experiences with dealers that I avoid their service department at all costs. On a couple of occasions in the past I have had my vehicles towed from the dealer to a private shop

One time BMW wouldn't work on my transmission and wanted to simply replace it at a cost of $15k because "they don't work on transmissions". It was a leaking gasket

The cost for a dealer mechanic is getting pathetic as well, what's it up to $120/hr?


Fortunately, I knew there was something seriously wrong with the car, it wouldn't go over 3000 rpm. Turns out the high pressure fuel pump was broken. So I was not worried about the "no fault" fee.

#9 spanky123

spanky123
  • Member
  • 9,171 posts

Posted 10 August 2018 - 05:11 AM

I would think that if the ABS light keeps coming on and the car battery has enough charge to start the car then the battery shouldn't be the issue. My first thought would be an intermittent issue with an ABS sensor or the ABS computer. In any event I can't see how you can be charged a no fault fee under warranty when the car is showing a fault and you are taking it in as you are supposed to.

 

I would google the issue to see if others are experience the same thing. There is also a free Drive app that allows you to enter your plate number and it will indicate if there are any technical issues or recalls outstanding with your vehicle.


Edited by spanky123, 10 August 2018 - 05:11 AM.

  • rjag likes this

#10 lanforod

lanforod
  • Member
  • 6,268 posts
  • LocationSaanich

Posted 10 August 2018 - 07:53 AM

^ plate number or VIN? 


  • Matt R. likes this

#11 rjag

rjag
  • Member
  • 3,820 posts
  • LocationSi vis pacem para bellum

Posted 10 August 2018 - 08:29 AM

Called Acura Canada today and they opened a case file. The guy said that the dealership has the right to charge if they cant find a fault....but....he also conceded that being that this was the exact same issue from 3 months prior that perhaps the battery wasnt the problem and that perhaps the dealer jumped the gun in attempting to charge for something that is a repeat situation.

 

Have a case # now and was advised that if the same code appears to contact Acura Canada prior to taking it to the dealer so that they can assign someone to monitor the process.


  • Dr. Barillas and Mattjvd like this

#12 Mike K.

Mike K.
  • Administrator
  • 42,683 posts

Posted 10 August 2018 - 01:40 PM

Good.

 

It's unfortunate so many dealerships play these games with their customers.


  • sebberry likes this

Know it all.
Citified.ca is Victoria's most comprehensive research resource for new-build homes and commercial spaces.


#13 johnk

johnk
  • Member
  • 1,550 posts

Posted 10 August 2018 - 04:23 PM

Similar thing when my Toyota threw a code. The JP minions told me I needed a new speedometer, only $600+/-.
I said it was fine on my way there because I'm a driver who looks at the instruments while driving. I told the dickhead I'll drive it for 5 mins and come back. When I returned and said it worked ok he threw the work order on the counter and turned his back. I did think of sending JP a bible after using it to wipe out the cat box.

Edited by johnk, 10 August 2018 - 04:24 PM.


#14 LJ

LJ
  • Member
  • 8,251 posts

Posted 14 August 2018 - 07:45 PM

I would definitely not pay the bill. I also would never buy another vehicle from the dealership. There are three dealerships in Victoria that I would never ever  buy anything from, and one that I will buy from again and again due to their high level of courtesy and service.


  • rjag likes this
Life's a journey......so roll down the window and enjoy the breeze.

#15 MarkoJ

MarkoJ
  • Member
  • 4,186 posts
  • LocationVictoria

Posted 14 August 2018 - 07:47 PM

I would definitely not pay the bill. I also would never buy another vehicle from the dealership. There are three dealerships in Victoria that I would never ever  buy anything from, and one that I will buy from again and again due to their high level of courtesy and service.

 

Not sure if that makes sense....what if the one dealership ends up having crappy product due to manufacturer?


Marko Juras, REALTOR® & Associate Broker | Gold MLS® 2011-2017 | Fair Realty

www.MarkoJuras.com - MLS® from $899 and $1,000 cash back for buyers | www.834sales.com & www.promontoryforsale.com - Building(s) specialist 

Looking at Condo Pre-Sales in Victoria? Save Thousands!

 

 


#16 LJ

LJ
  • Member
  • 8,251 posts

Posted 14 August 2018 - 07:50 PM

Not sure if that makes sense....what if the one dealership ends up having crappy product due to manufacturer?

Then I wouldn't buy it, but a dealership that doesn't stand behind their product doesn't deserve my business.


  • rjag and sebberry like this
Life's a journey......so roll down the window and enjoy the breeze.

#17 sebberry

sebberry

    Resident Housekeeper

  • Moderator
  • 17,678 posts
  • LocationVictoria

Posted 14 August 2018 - 09:47 PM

You've seen how people drive, most people have even less mechanical knowledge of the inner workings of their cars.  It's not surprising that dealerships pull the "stealership" crap all the time.


Victoria current weather by neighbourhood: Victoria school-based weather station network

Victoria webcams: Big Wave Dave Webcams

 


#18 nagel

nagel
  • Member
  • 5,407 posts

Posted 15 August 2018 - 06:16 AM

 

 

What would you have done?

 

Bought her a Pedego they never get mad when your wife doesn't use them for a few weeks.


  • rjag likes this

#19 rjag

rjag
  • Member
  • 3,820 posts
  • LocationSi vis pacem para bellum

Posted 15 August 2018 - 07:15 AM

Bought her a Pedego they never get mad when your wife doesn't use them for a few weeks.


Hahahaha that would be fun to have! Except she is an elementary school teacher which means at least 2-3 boxes and a few bags every day each way!

May need a trailer to go with it!

#20 spanky123

spanky123
  • Member
  • 9,171 posts

Posted 15 August 2018 - 07:41 AM

^ plate number or VIN? 

 

Either but plate number is easiest for most people. I guess ICBC sells that data.



 



0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users


To advertise on VibrantVictoria, call us at 250-884-0589.