Naturally The Brick had a "sale".
So we ordered DW, range and fridge and paid a deposit.
The nice people said just let them know 2 weeks before and they would get it from the warehouse and deliver it.
So we are delayed about 3 weeks on the kitchen, quite normal.
A few weeks ago the phone calls start - what's your delivery date? we only have 1 or 2 in stock etc. etc.
Yesterday a woman calls and gives the 'get tough' routine: if you don't tell us a definite date we'll have to re-order and who knows how long it will take etc etc.
We read the papers and know this outfit is on life support with emergency line of credit etc.
Clearly they want the money and are happy to employ a new customer service startegy: bully people, even though they are committed with a deposit.
OK, my wife goes out to Langford to pay and shut them up.
Oh, we can't take a cheque. Wife says, "You'll have two weeks for it to clear."
Nope followed by weasel words.
OK, wife gets on the phone listening to inane messages and muzak for 15 minutes before getting a human to bump the Interac limit up temporarily over $3000.
Then, "you have to take delivery within a week because there's only one fridge available".
Clearly, the suppliers aren't giving these twerps a whole lot of stock after seeing the oxygen tanks and IV lines being installed at head office.
So now we have to take the stuff and keep it on the front porch or else "we can't guarantee when other units will come in."
Yes, because you are skint and suppliers won't release anything until you idiots pay them.
All this accompanied by a free, gratis! nasty vibe as though my wife is at fault.
Gee, you were sure nice at the time of sale.
We felt so fortunate having just found new best friends.
We will take delivery and happily tell this tale to our friends thinking about new appliances.
Rant over.
Roll on bankruptcy then F.O.A.D!
