Cable/internet/satellite rates: how much are you paying?
#81
Posted 01 May 2011 - 10:08 AM
It was REALLY annoying trying to watch the Canucks game last night and having the picture freeze for as much as a minute at a time.
I'll be going back to Shaw, I guess.
#82
Posted 01 May 2011 - 10:34 AM
Shaw is coming out with a whole-home DVR system that functions similar to Telus' PVR. Central box with extenders at each TV.
I was thinking about Telus TV for a few channels that I was interested in, but I didn't want the headaches. And being in a condo with older phone wiring probably doesn't help.
I've had my HDPVR from Shaw for a little over 6 years now. Still works almost perfectly. Occasionally I get sound dropout or the video freezes, but that's rare.
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#83
Posted 01 May 2011 - 10:38 AM
After happily watching Telus TV for a few months, the picture started freezing and then pixilating (or maybe it was de-pixilating). Very annoying so I called tech support and after two calls they decided it was a technical problem and sent a technician. He had one tv going for a few days (no change to the other) but then it was right back to breaking up. I've heard of one other person in James Bay with the problem. Apparently the optic cable in James Bay can't handle it (whatever that means).
It was REALLY annoying trying to watch the Canucks game last night and having the picture freeze for as much as a minute at a time.
I'll be going back to Shaw, I guess.
That's nothing. I nearly suffered physical harm at the hands of Shaw last night. A bar I work for had ordered the big UFC fight (cost = $1100), just like they had for the previous 69 fights.
As always, Shaw calls the bar on Thursday prior, and runs a test of all the boxes to make sure all is good.
Sure enough, 6pm rolls around last night and the PPV does not start, and 275 fans started getting restless about 15 minutes into the outage. 25 minutes into the outage, some threatened harm. 35 minutes into the outage, I got off the half-hour hold and into a conversation with a technician, that seemed to think it was funny. 5 minutes later, he had it fixed. I nearly blew my top.
Thank God the filler for the fans was the Canucks game.
#84
Posted 01 May 2011 - 12:04 PM
Know it all.
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#85
Posted 01 May 2011 - 12:13 PM
I think the days of always courteous reps at Shaw are over. I've had very mixed results recently and comparing both Shaw and Telus I'll have to say that the quality of Shaw's tech support is sliding towards that of Telus.
The morale at Shaw is declining rapidly, especially since they cut something like 500 of their workforce.
http://www.ratemyemp...?l=en&empID=351
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#86
Posted 01 May 2011 - 05:05 PM
Know it all.
Citified.ca is Victoria's most comprehensive research resource for new-build homes and commercial spaces.
#87
Posted 08 June 2011 - 09:35 AM
http://www.winnipegf.../123470809.html
Canadians paying some of the highest prices for roaming data: OECD report
#88
Posted 11 December 2011 - 09:53 PM
-City of Victoria website, 2009
#89
Posted 13 December 2011 - 05:18 PM
I'm with Bell for my phone and I complain about their service. I was with Shaw for my previous internet service and I complained about their service too. In the future, regardless of who the provider is, I'll probably find a reason to ***** about their service at some point.
Agree with you there. But the level of service doesn't bug me so much as how much we pay for that level of service. Canadian telecom is some of the most expensive in the world. Wind mobile came into the big markets in Canada last year and offers unlimited everything cell phone plans for $30. Those prices are on par with the rest of the world. Canada's telecom laws prohibit foreigners from owning a majority share of a telecom company, which is why we're stuck with Canadian companies charging us cartel-prices.
The Egyptian owner of Wind mobile had this to say about Canadian telecom companies:
You have to wonder how much cheaper our TV, cell, and internet service would be with global competitors in our market."You need to ask yourself, why isn't Rogers in the U.K., like Vodafone or France Telecom,"
"Why aren't they everywhere if they're so good? The answer is simple, here they're protected. They can be inefficient, their cost structure can be expensive."
#90
Posted 14 December 2011 - 10:35 AM
After explaining that over the last 3 weeks I was on hold for nearly 7 hours he offered me a free pay per view movie....now thats what you get when you pay in excess of $200 per month for years while new customers are being bribed with up to $300!!!!
So no support for existing customers but all the time in the world for new customers....
#91
Posted 14 December 2011 - 11:07 AM
Canada's telecom duopolies/monopolies are the reason behind the lax customer service, high rates and overall dissatisfaction with services.
Like the Egypt-based founder of Wind Mobile said, Canada's telecoms are insulated in this country and would be financially devastated if they ever found themselves in a real competitive situation.
Know it all.
Citified.ca is Victoria's most comprehensive research resource for new-build homes and commercial spaces.
#92
Posted 14 December 2011 - 02:01 PM
http://vibrantvictor...read.php?t=5425
#93
Posted 14 December 2011 - 08:31 PM
After calling customer service and getting hung up on twice, the third agent said that it was my bank's problem (card no longer valid). Bank said that it was a fraud code and call back to Rogers. No luck with them, explaining quite clearly that it logically had to be their automatically updating my expiry date when I hadn't yet activated the card (hadn't actually received it due to the postal strike).
To make the story short, I sent a nasty note to CCTS (after a $25 bounced payment fee came on to my Rogers account) indicating that it was likely that Rogers was auto updating customer account info without permission. Within a couple of days I had someone from Rogers (not from the southern States, but someone who actually worked for them) trying to work through the IT issue at their side. Got all of the charges immediately reversed, and got them to do a bit of forensics on their billing system. Understand that some code changes were made as a result.
#94
Posted 15 December 2011 - 01:02 PM
#95
Posted 21 January 2012 - 05:17 PM
I just returned from the Shaw store and changed the name on our account from mine to our university student daughter's name. We had to take her with us so she could show her student card and course outline to prove that she takes at least 3 courses.
Savings?........$54.32 per month. All above board. I think that represents 40 % of our previous bill. She has 4 1/2 years to go in post secondary education. Expected overall savings...$ 3,000.00 +
#96
Posted 21 January 2012 - 06:42 PM
#97
Posted 21 January 2012 - 09:13 PM
That's why I am sharing this .....now.
I think the employees are encouraged to......don't ask.....don't tell.
#98
Posted 21 January 2012 - 09:45 PM
-City of Victoria website, 2009
#99
Posted 21 January 2012 - 09:53 PM
#100
Posted 22 January 2012 - 09:07 AM
Now all I have to do is wait for my next bill to make sure that what the agent said is reflected on my next invoice and I'm not surprised with a $700 bill for canceling a contract. This is ensure that my Internet bill hasn't spiraled out of this world.
I have thus far decided not to renew cable/tv with any provider and I don't think I want to. Paying monthly for what amounts to 1/3 advertising is a stretch at nearly $60/month.
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