We just moved into a brand new house in mid June that has laminate floor throughout the main living area. What we've noticed is that the flooring by the front and rear patio doors has unusually excessive scuffing on the laminate floor's bevelled edges on several adjacent planks. When we did the final walk through, we noticed this but thought it could be from drywall dust however that isn't the case. Also, there are at last count, 20+ chips / chunks of various sizes throughout and the number keeps going up as we go about our merry way. When we brought this to the selling agent and builder's attention, both said the product has been used in all of their builds and have never received any complaints which we think is BS. To make matters worse, the agent said "floors don't chip on their own" implying that it's our fault?! The laminate floor that we installed in our previous house which was sold over a year ago, withstood 4 solid years of abuse from our oldest child and showed little to no wear and definitely no chunks taken out. I even called Hourigans and End of the Roll and asked them if this could be a defective product and both agreed that laminate should not fall apart like this especially after just one month. Imagine what it would look like in a year!
So my question is, have you heard of any new home warranty claims for defective laminate floor? I plan on calling the main office in Vancouver to run this by them before submitting a claim so please let me know that we aren't the only ones with flooring issues.
Any help is much appreciated!