35 replies to this topic

[HB]

What is your gripe about exattly?

Was the repair done to your satisfaction

[Jason-L]

This whole experience sounds like dealing with The Brick...

[cfarrer]

Did you contact your credit card company?

Will be proceeding with that on Wednesday. To be diligent, I waited until I was able to make contact with the owner to ensure he was in fact receiving my messages. A message was left stating my intentions should he not respond. He must be too busy with Bois and Cuir...and Standard Furniture...and Ashley Furniture...

[cfarrer]

This whole experience sounds like dealing with The Brick...

I have more confidence that The Brick would have handled it in a more professional manner...that's not saying much!

[cfarrer]

What is your gripe about exattly?

Was the repair done to your satisfaction

Maybe YOU should read the previous posts in the thread. It's laid out very clearly. At this point my 'gripe', as you so dismissively put it, is with the fact that Bois and Cuir refuses to refund our money for a defective product.

[VicHockeyFan]

It's no secret that Ashley and Standard own Bois.  

[Mike K.]

HB!

 

I've removed your post. Take it easy, for gosh sakes. You don't realize how combative and negative you are in some of your responses. We can't handle that on this forum, it's too much.

 

If you can't make a point without being dismissive/negative/combative then maybe bite your tongue and don't say anything at all. Everything doesn't need to be a fighting match or an argument.

[HB]

Censored - VHF

[HB]

Censored - VHF

[Rob Randall]

Without evidence of the "defect"--who cares. Maybe the table is off by 1/8" and the problem could be solved by putting a felt pad under one leg.

[VicHockeyFan]

Look, the law is pretty clear.  A defective product must be repaired, replaced or money refunded.

 

Now, I realize there is in this case, some question about the extent of the defect, or if there even is one.  That's more complicated.

[Mike K.]

Clearly someone is upset over the treatment they've received regarding their table, and they've come here to voice their displeasure with their service.

Bois and Cuir have an account here. They have every opportunity to login and engage the individual.

[RFS]

I will say that whenever I hear someone complain about service at a retailer, I automatically assume the customer did something wrong or is being unreasonable

[HB]

So lets hope they respond with their side ...very interesting to here the whole story

[cfarrer]

We had nothing but terrific service from Bois & Cuir. Nothing but. Up until the repair was unsuccessful! We loved the store. Loved the table. And I'll say this, we aren't people who spend $1500 on a table. But it is unique and interesting and was something that we knew would age with us. So we decided to say 'what the hell!'. We decided it was a Christmas gift to each other. They were even incredibly helpful when we let them know the table wasn't level. It was after the repair was unsuccessful that all of a sudden the table was labeled as 'rustic and not meant to be level' - if that was the case, why attempt the repair to begin with. And not to sound condescending, but the very definition of a table includes the words 'flat and level'. They are offering us store credit and standing by their position that this is a reasonable compromise. They are claiming they have a 'no refund' policy while CDI Furniture, the parent company, states clearly that there are refunds in the event a product is defective. I would rather exploit every avenue I have before dealing with Bois & Cuir on another major transaction. It is purely principle now...and obviously $1500 dollars that we would gladly patronize and honourable retailer with. They have left few options as the owner refuses to return our calls. 

[Dexter]

Store is closing. How many here are surprised?