Of course we do, especially when that feedback is valid. We should value what our visitors opinions are of our city if we hope to remain a favoured tourist destination. And what those folks were saying was true, to an outsider looking in the Northern Junk fiasco was petty and amusing for people from elsewhere just like it's head-shakingly frustrating for locals who want to move on with things.And MIke, we certainly don't need an outside perspective to tell us the City of Victoria is insane in terms of its focus on ridiculous non-issues.
Although tech is the biggest industry, apparently, tech companies and their jobs can disappear as quickly as they appeared. Tourism, if managed right, will be around for generations.
Anyhow, I guess I should add that I've personally heard the snickers of many a tourist who rolled their eyes over the "olde England" nonsense. It's embarrassing for this region to be seen as such when clearly those who are traveled and come here with eyes wide open find that to be a ridiculous and tacky comparison.
I've dragged this out off topic now. We can continue this discussion in another thread if there is the appetite for it.