For several days last week, I was too ill to work.
Because I have a chronic illness that can become life-threatening quickly, each morning I tried to connect with the Downtown Urgent and Primary Care Centre.
Each day, although I called relentlessly, I couldn’t even make it into the queue of callers waiting for a response — the phone lines were that jammed.
By Sunday evening, I knew I had to visit the ER, and I knew it would be a miserable experience. The first couple of hours involved waiting, tests, waiting — but that’s fine.
A sign in the packed ambulatory ward promised a nurse would check in “shortly” with people who arrived. I’d been there for two hours, and nurses were rushing back and forth, not even making eye contact with people standing at the desk, trying to check in with them.
So I gave up and went home. I tried the urgent care number again the next morning, with the same results.
After five days of trying, a family doctor fitted in a phone chat between his regular patients. He was also kind and helpful.
What about the people who are too ill to persevere, or who don’t have the support of family members and friends?
At the Downtown UPCC, the advice, when I stopped in, was to have multiple members of a household calling from different phone numbers — on the off-chance that one would be successful.
This is a lottery, not a health-care system.
Heidi Tiedemann Darroch
Victoria
https://www.timescol...led-cat-8527685