The are free to make leasehold improvements, as far as I know, and should feel free to do so if they feel as though they are necessary and/or will drive incremental revenue. In short, if they can build an internal business case to invest in capital land improvements, then they should go ahead and do so with their own financing. Whining for a government cash grab is just lame.
For the record, I have used Clipper twice and didn't have a problem with any of their facilities. The terminals and vessel all seemed adequate and functional to me. These are not prestigious facilities by any stretch of the imagination, but then again I was not paying prestigious level prices for my short trip either.
Absolutely!
The facilities are fine and you're not at the terminal for more than 1 hour, max, unless you're one of those folks who love to arrive extra extra early before departing on a trip.
Wow, a lot of selective reasoning there. Not used much compared to the float planes? Because there are more float plane landings than Clipper sailings? A float plane carries the same number of passengers as the Clipper in your thinking?
...
[Clipper sailings vary from one to three per day, seasonally, with extra ships sometimes put on for occasions and charters, they average about 1.5 sailing per day annualized, and the ships, which are often sold out, hold around 300 passengers. So the facility is in fact crowded, and the number of customers served compares favorably to the float planes. FWIW.]
The Clipper's capacity on its two Victoria-Seattle vessels is 300 and 330 passengers. In the winter months when I've traveled on the smaller boat it was barely 50% full. Yes, there are plenty of times when the Clipper is at capacity but that's still only 330 maximum passengers (and I've only experienced such a sailing once; the other dozen or so had ample capacity). Let's say for the sake of argument each of three peak summer sailings (22 June - 25 August) is 100% full using the 300 and 330 passenger boats, that's a maximum daily arriving and departing passenger count of 660x2 + 600x1 or 1,920 passengers, and that's only possible for a two month period of the year. For four months Clipper can transport a maximum of 1,320 and six months a maximum of 660 passengers per day.
That's a maximum capacity, best case scenario with a 100% annual seat sell-out of 393,000 passengers, give or take.
Float planes (not including Helijet) transport [edited]
200,000-250,000 passengers annually (Harbour Air alone has 70 scheduled flights M-F between April and September, and that's not including charters). Victoria International serves on average over 4,000 passengers every single day of the year and needs a far larger and more accessible/modern facility than either the Clipper or floatplanes.