In January, workers at the Greater Victoria Public Library’s (GVPL) Central branch filed a total of 37 incident reports.
Eleven of the complaints, obtained by Capital Daily through a Freedom of Information request, involved patrons refusing to wear masks or skirting COVID guidelines. Some patrons left without incident, while others put up a fight, taking their anger or annoyance out on the library workers.
The reports detail patrons shouting expletives at staff and multiple calls to police in response to disruptive or antagonistic people in the library. In one case, during a time when masks were mandatory in the library, police were called after a maskless patron with a knife hanging by a lanyard around his neck became loud and defensive. Police arrived after 20 minutes, as the patron was leaving on his own. In two of the five incidents in which police were called, officers arrived after the incident was resolved.
Twice, washrooms were closed because drug paraphernalia was found inside and cleaners weren’t available. On one of these occasions, the worker who filed the incident report ended up fetching gloves and a sharps disposal kit and cleaning up the mess themself.
Multiple times, the person who filed the report describes feeling unsafe. In one case, a library worker felt so threatened that they had to leave their shift until a particular patron—who became angry after the worker repeated their password out loud—left the library.
This is just one month of incidents, but they hint at a larger problem that library workers are facing in systems across the country. Even before the pandemic wreaked havoc on communities and the social services within them, the role of libraries was changing.
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Edited by Victoria Watcher, 06 May 2022 - 06:57 AM.