I don't think these guys have any idea what they're doing. Totally wingin' it, or whatever the mariner like term is:
Winter 2017 "Originally, its home port was in Vancouver. But after feedback from guests, tourism partners, and the local industry, it will now be based in Victoria."
Summer 2018 "After collecting feedback from guests and partners, the ferry decided to make some adjustments, noting more passengers are interested in day trips to Victoria than vice versa."
It was actually hard to listen to, just kept talking about the feedback. This guy said that there was little feedback that the high cost is the major complaint from people - you're not listening buddy! I bet the hotels here are choked - day trips mean they're not booking any hotels here. Plus, who the heck wants to take 7 hours on a boat for a 4 hour visit.
Sounds like all staff are losing their jobs too. They only just hired in Vic late last year (I remember seeing postings and news ads) so that's twice they've laid off their staff in a year. Sure ain't lookin good for these guys.